Please, take some time to study the warranty conditions for our different product categories.
The information can be easily accessed via the tabs below, which outline the warranty conditions for each product category.
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, BelgiumDISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims. This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
BRAKING PRODUCTS – FERODO, JURID, CHAMPION, NECTO, BERAL, WAGNER QS.
WARRANTY PERIOD - Valid for regions *1; *2;
| Product category | Brand (s) | Warranty period |
| Passengers cars, light commercial vehicles and heavy commercial vehicles* | ||
| Braking parts (brake pads, brake discs, brake shoes, brake linings, hydraulic components, brake drums) | Ferodo, Jurid, Champion, Necto, Beral, Wagner QS | 2 years |
WARRANTY PERIOD - Valid for regions *3; 4* *5; *6; *7;*8
| Product category | Brand (s) | Warranty period |
| Passengers cars, light commercial vehicles and heavy commercial vehicles* | ||
| Braking Parts (brake pads, brake discs, brake shoes, brake linings, hydraulic components, brake drums) | Ferodo, Jurid, Champion, Necto, Beral, Wagner QS | 1 year |
(*) >7,5 tons considered as heavy commercial vehicle
Whenever you have issues during work or need technical assistance please feel free to contact our Garage Gurus On-Call call centre. Our master technicians have a wealth of knowledge at their fingertips and are ready to help.
Contact us by phone or email for a quick and professional answer during EMEA working hours.
Our Gurus speak English, French, German and Spanish, but by email can handle more languages. Give it a try:
- For phone contact: https://www.garagegurus.tech/en-gb/garage-gurus-services/garage-gurus-on-call.html
- For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY PERIOD - Valid for regions *1 ; *2
| Product category | Brand(s) | Warranty period |
| Standard passengers cars Professional and commercial use | ||
| Engine components | AE, Glyco, Goetze, Nural, Payen, FP Diesel | 2 years |
WARRANTY PERIOD - Valid for regions *3; *4; *5; *6; *7*; *8
| Product category | Brand(s) | Warranty period |
| Standard passengers cars Professional and commercial use | ||
| Engine components | AE, Glyco, Goetze, Nural, Payen, FP Diesel | 1 year |
Whenever you have issues during work or need technical assistance please feel free to contact our Garage Gurus On-Call call centre. Our master technicians have a wealth of knowledge at their fingertips and are ready to help. .
Contact us by phone or email for a quick and professional answer during EMEA working hours.
Our Gurus speak English, French, German and Spanish, but by email can handle more languages. Give it a try:
- For phone contact: Garage Gurus On-Call support
- For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
Warranty length valid for regions *1; *2; *8:
| Warranty period | Series |
| 5 years | Standard passenger cars & light commercial vehicles
|
| 2 years | Standard passenger cars & light commercial vehicles - MONROE MAX-LIFT GAS SPRINGS - MONROE AIR SPRINGS Commercial vehicles - MONROE MAGNUM SHOCK ABSORBERS - MONROE STEERING & SUSPENSION PARTS - MONROE AIR SPRINGS |
Warranty length valid for regions *7:
| Warranty period | Series |
| 3 Years | Standard passenger cars & light commercial vehicles
|
| 2 Years | Standard passenger cars & light commercial vehicles
|
| 1 Year or 50,000 KM | Commercial vehicles
|
Warranty length valid for regions *3:
| Warranty period | Series |
| 2 years* | Standard passenger cars & light commercial vehicles
|
| 2 years* | Commercial vehicles - MONROE MAGNUM SHOCK ABSORBERS - MONROE STEERING & SUSPENSION PARTS - MONROE AIR SPRINGS |
*Exception of Ukraine and Moldova, offering 1 year warranty
Warranty length valid for regions *4; *5; *6:
| Warranty period | Series |
| 1 year | Standard passenger cars & light commercial vehicles
|
| 1 year | Commercial vehicles - MONROE MAGNUM SHOCK ABSORBERS - MONROE STEERING & SUSPENSION PARTS - MONROE AIR SPRINGS |
Whenever you have issues during work or need technical assistance please feel free to contact our Garage Gurus On-Call call center.
Our master technicians have a wealth of knowledge at their fingertips and are ready to help. Contact us by phone or email for a quick and professional answer during EMEA working hours.
Our Gurus speak English, French, German and Spanish, but by email can handle more languages. Give it a try:
- For phone contact: Garage Gurus On-Call support
- For email contact: support@gurusoncall.tech
ROADMATIC
EXCLUDED FROM WARRANTY:
- Claims where damaged mounting parts were used or reused such as rubber dirt shields, damaged bump stops, etc.
- The warranty applies only if the original invoice for the part is provided to the dealer and the vehicle owner is the original purchaser.
- Shock absorbers must be stored in horizontal position.
- Cost of removal and installation is not included under warranty.
WARRANTY PERIOD - Valid for regions *1; *2;
| Product category | Brand(s) | Series | Warranty period |
| Standard passenger cars | |||
| Shock absorbers & struts | RoadMatic | RoadMatic | 2 years |
WARRANTY PERIOD - Valid for regions 7*; *8
| Product category | Brand(s) | Series | Warranty period |
| Standard passenger cars | |||
| Shock absorbers & struts | RoadMatic | RoadMatic | 3 years |
WARRANTY PERIOD - Valid for regions *3; *4;*5; *6;
| Product category | Brand(s) | Series | Warranty period |
| Standard passenger cars | |||
| Shock absorbers & struts | RoadMatic | RoadMatic | 1 year |
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY LENGTH - Valid for regions *1; *2; *4
| Warranty period | Series |
| 5 years | MOOG Steering and Suspension parts |
WARRANTY LENGHT - Valid for regions *3; *5; *6; *7; *8
| Warranty period | Series |
| 1 year | MOOG Steering and Suspension parts |
Whenever you have issues during work or need technical assistance please feel free to contact our Garage Gurus On-Call call center. Our master technicians have a wealth of knowledge at their fingertips and are ready to help.
Contact us by phone or email for a quick and professional answer during EMEA working hours.
Our Gurus speak English, French, German and Spanish, but by email can handle more languages. Give it a try:
- For phone contact: Garage Gurus On-Call support
- For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY PERIOD - Valid for region *1;*2;*3;*4;*5;*6;*7;*8
| Product category | Brand(s) | Series | Warranty period |
| Standard passenger cars & light commercial vehicles | |||
| DPF, GPF, SCR, Silencers, Pipes | Walker | Walker | 3 years |
| Hardware | Walker | 2 years |
Whenever you have issues during work or need technical assistance please feel free to contact our Garage Gurus On-Call call centre. Our master technicians have a wealth of knowledge at their fingertips and are ready to help.
Contact us by phone or email for a quick and professional answer during EMEA working hours.
Our Gurus speak English, French, German and Spanish, but by email can handle more languages. Give it a try:
- For phone contact: Garage Gurus On-Call support
- For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY LENGTH - Valid for regions 1; 2; 3; 4; 5; 6; 7; 8
| Product category | Brand | Standard passenger cars & light commercial vehicles |
| Turbochargers | Walker | 3 years* |
*The warranty period starts from the date of installation.
Whenever you experience issues during your work or need technical assistance, please feel free to contact our Garage Gurus On-Call call center. Our master technicians have a wealth of knowledge at their fingertips and are waiting for your question.
Contact us by email for a quick and professional answer. Give it a try:
· For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY LENGTH - Valid for regions 1; 2; 3; 4; 5; 6; 7; 8
| Warranty period | Series |
| 2 years* | Standard passenger cars & light commercial vehicles - Wagner Camshaft Position Sensor - Wagner Crankshaft Position Sensor - Wagner Exhaust Pressure Sensor - Wagner Temperature Sensor - Wagner Lambda Sensor - Wagner Mass Air Flow Sensor - Wagner NOX sensor - Wagner Throttle Position Sensor - Wagner Wheel Speed Sensor |
*The warranty period starts from the date of installation.
Whenever you experience issues during your work or need technical assistance, please feel free to contact our Garage Gurus On-Call call center. Our master technicians have a wealth of knowledge at their fingertips and are waiting for your question.
Contact us by email for a quick and professional answer. Give it a try:
· For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY LENGHT - Valid for regions *1; *2
| Product category | Brand | Standard passengers cars. Professional and commercial use |
| Filters, Ignition, Accessories, Wipers | CHAMPION | 2 years |
WARRANTY LENGHT - Valid for regions *3; *4; *5; *6; *7*; *8
| Product category | Brand | Standard passengers cars. Professional and commercial use |
| Filters, Ignition, Accessories, Wipers | CHAMPION | 1 year |
Whenever you experience issues during your work or need technical assistance, please feel free to contact our Garage Gurus On-Call call center. Our master technicians have a wealth of knowledge at their fingertips and are waiting for your question.
Contact us by email for a quick and professional answer. Give it a try:
For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY LENGTH - Valid for regions 1; 2; 3; 4; 5; 6; 7; 8
| Product category | Brand | Standard passengers cars. Professional and commercial use |
| Starters and Alternators | Walker | 3 years* |
*The warranty period starts from the date of installation.
Whenever you experience issues during your work or need technical assistance, please feel free to contact our Garage Gurus On-Call call center. Our master technicians have a wealth of knowledge at their fingertips and are waiting for your question.
Contact us by email for a quick and professional answer. Give it a try:
For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY LENGTH - Valid for regions 1; 2; 3; 4; 5; 6; 7; 8
| WARRANTY PERIOD | SERIE |
| 3 years* | STANDARD PASSENGERS CARS. PROFESSIONAL AND COMMERCIAL USE: Walker Internal blowers, Walker condensers, Walker dryers, Walker compressors, Walker evaporators , Walker expansion valves. |
*The warranty period starts from the date of installation.
Whenever you experience issues during your work or need technical assistance, please feel free to contact our Garage Gurus On-Call call center. Our master technicians have a wealth of knowledge at their fingertips and are waiting for your question.
Contact us by email for a quick and professional answer. Give it a try:
· For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, BelgiumDISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims. This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
BRAKING PRODUCTS – FERODO, JURID, CHAMPION, NECTO, BERAL, WAGNER QS.
WARRANTY PERIOD - Valid for regions *1; *2;
| Product category | Brand (s) | Warranty period |
| Passengers cars, light commercial vehicles and heavy commercial vehicles* | ||
| Braking parts (brake pads, brake discs, brake shoes, brake linings, hydraulic components, brake drums) | Ferodo, Jurid, Champion, Necto, Beral, Wagner QS | 2 years |
WARRANTY PERIOD - Valid for regions *3; 4* *5; *6; *7;*8
| Product category | Brand (s) | Warranty period |
| Passengers cars, light commercial vehicles and heavy commercial vehicles* | ||
| Braking Parts (brake pads, brake discs, brake shoes, brake linings, hydraulic components, brake drums) | Ferodo, Jurid, Champion, Necto, Beral, Wagner QS | 1 year |
(*) >7,5 tons considered as heavy commercial vehicle
Whenever you have issues during work or need technical assistance please feel free to contact our Garage Gurus On-Call call centre. Our master technicians have a wealth of knowledge at their fingertips and are ready to help.
Contact us by phone or email for a quick and professional answer during EMEA working hours.
Our Gurus speak English, French, German and Spanish, but by email can handle more languages. Give it a try:
- For phone contact: https://www.garagegurus.tech/en-gb/garage-gurus-services/garage-gurus-on-call.html
- For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY PERIOD - Valid for regions *1 ; *2
| Product category | Brand(s) | Warranty period |
| Standard passengers cars Professional and commercial use | ||
| Engine components | AE, Glyco, Goetze, Nural, Payen, FP Diesel | 2 years |
WARRANTY PERIOD - Valid for regions *3; *4; *5; *6; *7*; *8
| Product category | Brand(s) | Warranty period |
| Standard passengers cars Professional and commercial use | ||
| Engine components | AE, Glyco, Goetze, Nural, Payen, FP Diesel | 1 year |
Whenever you have issues during work or need technical assistance please feel free to contact our Garage Gurus On-Call call centre. Our master technicians have a wealth of knowledge at their fingertips and are ready to help. .
Contact us by phone or email for a quick and professional answer during EMEA working hours.
Our Gurus speak English, French, German and Spanish, but by email can handle more languages. Give it a try:
- For phone contact: Garage Gurus On-Call support
- For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
Warranty length valid for regions *1; *2; *8:
| Warranty period | Series |
| 5 years | Standard passenger cars & light commercial vehicles
|
| 2 years | Standard passenger cars & light commercial vehicles - MONROE MAX-LIFT GAS SPRINGS - MONROE AIR SPRINGS Commercial vehicles - MONROE MAGNUM SHOCK ABSORBERS - MONROE STEERING & SUSPENSION PARTS - MONROE AIR SPRINGS |
Warranty length valid for regions *7:
| Warranty period | Series |
| 3 Years | Standard passenger cars & light commercial vehicles
|
| 2 Years | Standard passenger cars & light commercial vehicles
|
| 1 Year or 50,000 KM | Commercial vehicles
|
Warranty length valid for regions *3:
| Warranty period | Series |
| 2 years* | Standard passenger cars & light commercial vehicles
|
| 2 years* | Commercial vehicles - MONROE MAGNUM SHOCK ABSORBERS - MONROE STEERING & SUSPENSION PARTS - MONROE AIR SPRINGS |
*Exception of Ukraine and Moldova, offering 1 year warranty
Warranty length valid for regions *4; *5; *6:
| Warranty period | Series |
| 1 year | Standard passenger cars & light commercial vehicles
|
| 1 year | Commercial vehicles - MONROE MAGNUM SHOCK ABSORBERS - MONROE STEERING & SUSPENSION PARTS - MONROE AIR SPRINGS |
Whenever you have issues during work or need technical assistance please feel free to contact our Garage Gurus On-Call call center.
Our master technicians have a wealth of knowledge at their fingertips and are ready to help. Contact us by phone or email for a quick and professional answer during EMEA working hours.
Our Gurus speak English, French, German and Spanish, but by email can handle more languages. Give it a try:
- For phone contact: Garage Gurus On-Call support
- For email contact: support@gurusoncall.tech
ROADMATIC
EXCLUDED FROM WARRANTY:
- Claims where damaged mounting parts were used or reused such as rubber dirt shields, damaged bump stops, etc.
- The warranty applies only if the original invoice for the part is provided to the dealer and the vehicle owner is the original purchaser.
- Shock absorbers must be stored in horizontal position.
- Cost of removal and installation is not included under warranty.
WARRANTY PERIOD - Valid for regions *1; *2;
| Product category | Brand(s) | Series | Warranty period |
| Standard passenger cars | |||
| Shock absorbers & struts | RoadMatic | RoadMatic | 2 years |
WARRANTY PERIOD - Valid for regions 7*; *8
| Product category | Brand(s) | Series | Warranty period |
| Standard passenger cars | |||
| Shock absorbers & struts | RoadMatic | RoadMatic | 3 years |
WARRANTY PERIOD - Valid for regions *3; *4;*5; *6;
| Product category | Brand(s) | Series | Warranty period |
| Standard passenger cars | |||
| Shock absorbers & struts | RoadMatic | RoadMatic | 1 year |
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY LENGTH - Valid for regions *1; *2; *4
| Warranty period | Series |
| 5 years | MOOG Steering and Suspension parts |
WARRANTY LENGHT - Valid for regions *3; *5; *6; *7; *8
| Warranty period | Series |
| 1 year | MOOG Steering and Suspension parts |
Whenever you have issues during work or need technical assistance please feel free to contact our Garage Gurus On-Call call center. Our master technicians have a wealth of knowledge at their fingertips and are ready to help.
Contact us by phone or email for a quick and professional answer during EMEA working hours.
Our Gurus speak English, French, German and Spanish, but by email can handle more languages. Give it a try:
- For phone contact: Garage Gurus On-Call support
- For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY PERIOD - Valid for region *1;*2;*3;*4;*5;*6;*7;*8
| Product category | Brand(s) | Series | Warranty period |
| Standard passenger cars & light commercial vehicles | |||
| DPF, GPF, SCR, Silencers, Pipes | Walker | Walker | 3 years |
| Hardware | Walker | 2 years |
Whenever you have issues during work or need technical assistance please feel free to contact our Garage Gurus On-Call call centre. Our master technicians have a wealth of knowledge at their fingertips and are ready to help.
Contact us by phone or email for a quick and professional answer during EMEA working hours.
Our Gurus speak English, French, German and Spanish, but by email can handle more languages. Give it a try:
- For phone contact: Garage Gurus On-Call support
- For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY LENGTH - Valid for regions 1; 2; 3; 4; 5; 6; 7; 8
| Product category | Brand | Standard passenger cars & light commercial vehicles |
| Turbochargers | Walker | 3 years* |
*The warranty period starts from the date of installation.
Whenever you experience issues during your work or need technical assistance, please feel free to contact our Garage Gurus On-Call call center. Our master technicians have a wealth of knowledge at their fingertips and are waiting for your question.
Contact us by email for a quick and professional answer. Give it a try:
· For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY LENGTH - Valid for regions 1; 2; 3; 4; 5; 6; 7; 8
| Warranty period | Series |
| 2 years* | Standard passenger cars & light commercial vehicles - Wagner Camshaft Position Sensor - Wagner Crankshaft Position Sensor - Wagner Exhaust Pressure Sensor - Wagner Temperature Sensor - Wagner Lambda Sensor - Wagner Mass Air Flow Sensor - Wagner NOX sensor - Wagner Throttle Position Sensor - Wagner Wheel Speed Sensor |
*The warranty period starts from the date of installation.
Whenever you experience issues during your work or need technical assistance, please feel free to contact our Garage Gurus On-Call call center. Our master technicians have a wealth of knowledge at their fingertips and are waiting for your question.
Contact us by email for a quick and professional answer. Give it a try:
· For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY LENGHT - Valid for regions *1; *2
| Product category | Brand | Standard passengers cars. Professional and commercial use |
| Filters, Ignition, Accessories, Wipers | CHAMPION | 2 years |
WARRANTY LENGHT - Valid for regions *3; *4; *5; *6; *7*; *8
| Product category | Brand | Standard passengers cars. Professional and commercial use |
| Filters, Ignition, Accessories, Wipers | CHAMPION | 1 year |
Whenever you experience issues during your work or need technical assistance, please feel free to contact our Garage Gurus On-Call call center. Our master technicians have a wealth of knowledge at their fingertips and are waiting for your question.
Contact us by email for a quick and professional answer. Give it a try:
For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY LENGTH - Valid for regions 1; 2; 3; 4; 5; 6; 7; 8
| Product category | Brand | Standard passengers cars. Professional and commercial use |
| Starters and Alternators | Walker | 3 years* |
*The warranty period starts from the date of installation.
Whenever you experience issues during your work or need technical assistance, please feel free to contact our Garage Gurus On-Call call center. Our master technicians have a wealth of knowledge at their fingertips and are waiting for your question.
Contact us by email for a quick and professional answer. Give it a try:
For email contact: support@gurusoncall.tech
OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA
DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).
The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.
In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.
Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.
To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.
This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.
English customer portal: www.drivparts.com/en-eu/claims.html
In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.
If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:
- English: www.drivparts.com/en-eu/claims.html
- French: www.drivparts.com/fr-fr/claims.html
- German: www.drivparts.com/de-de/claims.html
- Italian: www.drivparts.com/it-it/claims.html
- Spanish: www.drivparts.com/es-es/claims.html
- Russian: www.drivparts.com/ru-ru/claims.html
Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.
All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.
DRIV’S REGIONS IN EMEA
The Warranty Conditions as stated in this document apply to Europe, Russia, Middle-East and Africa. These regions are specified as followed:
- *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
- *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
- *4=Region-4: Eurasian Economic Union: Armenia, Belarus, Russia, Kazakhstan, Kyrgyzstan.
- *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
- *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
- *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia and the south, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
- *8=Region-8: South Africa: Republic of South Africa.
EXCLUDED FROM WARRANTY COVERAGE (GENERAL):
- Normal wear and tear. All parts must be replaced in accordance with the vehicle manufacturer’s recommended service schedule.
- Any issues that occur due to the part not being fitted by a professional installer.
- Products which have been modified or damaged by improper installation and/or use of incorrect installation tools, contrary to the specifications of the vehicle manufacturer and/or DRiV.
- Product damage caused by accident(s).
- Products damaged by installation on any vehicle/engine other than indicated in the DRiV catalogue or its subsequent amendments.
- Products that have been subject to misuse (racing and rally sport purposes, off-road usage with an inappropriate vehicle unless a product has been explicitly deemed for such usage, accidental damage, incorrect installation, improper or untimely maintenance, or improper application.
- Reconditioned or recycled products.
- Inappropriate storage of the part: it is a requirement that parts are stored in dry and cool warehouse conditions.
- Products that are past any expiration date that is mentioned on the product packaging.
- Products affected by damage during transportation.
- Prior to settlement of a claim, DRiV reserves the right to examine all related DRiV and non-DRiV parts concerned in order to establish whether they constitute a contributory factor in the claim
- This warranty does not affect your statutory rights.
WARRANTY LENGTH - Valid for regions 1; 2; 3; 4; 5; 6; 7; 8
| WARRANTY PERIOD | SERIE |
| 3 years* | STANDARD PASSENGERS CARS. PROFESSIONAL AND COMMERCIAL USE: Walker Internal blowers, Walker condensers, Walker dryers, Walker compressors, Walker evaporators , Walker expansion valves. |
*The warranty period starts from the date of installation.
Whenever you experience issues during your work or need technical assistance, please feel free to contact our Garage Gurus On-Call call center. Our master technicians have a wealth of knowledge at their fingertips and are waiting for your question.
Contact us by email for a quick and professional answer. Give it a try:
· For email contact: support@gurusoncall.tech